Terms & Conditions

Last Updated: 12/11/2024

These terms and conditions outline the rules and regulations for the use of Dunkley Digital’s website, products, and services.

Please read them carefully, as they contain important information about your legal rights, remedies, and obligations. By accessing this website or engaging our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our website or services.

These Terms and Conditions (“Terms”) govern your use of Dunkley Digital’s services, including website design and development, search engine optimisation (SEO), pay per click advertising (PPC), content creation, social media advertising, and graphic design work. By engaging with Dunkley Digital, you agree to these Terms. Dunkley Digital may modify these Terms at any time, with updates posted on our website or communicated directly to clients.

“Client” refers to any individual, company, or organization engaging Dunkley Digital for services.
“Services” includes all marketing, web development, and advertising services provided by Dunkley Digital.
“Deliverables” refers to any materials, reports, or results produced through our services.

Our services are outlined in individual proposals tailored to meet specific client needs. We offer a comprehensive range of digital marketing services, and each project is defined by its unique deliverables and timelines, agreed upon before commencement. Dunkley Digital reserves the right to modify or discontinue any aspect of our services with reasonable notice.

Our service covers the full spectrum of website creation, from initial design concepts to final deployment, ensuring each site is uniquely tailored to meet client specifications and brand identity. This includes domain registration and reliable website hosting. We also focus on responsive designs to ensure optimal performance across all devices, as well as seamless integration with essential plugins and tools for enhanced functionality and user experience. Every site is developed with scalability and SEO best practices in mind, laying a strong foundation for future growth and visibility.

We offer a comprehensive suite of SEO services designed to enhance your website’s visibility across all major search engines. While specific rankings cannot be guaranteed due to the complex and ever evolving nature of search engine algorithms, our strategies aim to maximize organic reach and drive targeted traffic to your site. Our service package includes all major areas of SEO, including on-page SEO, off-page SEO, technical SEO, content SEO and finally local SEO.

Our PPC management service is designed to drive highly targeted traffic to your website through strategic ad placement and bid management. Dunkley Digital will make reasonable efforts to maximize results within the agreed upon budget, focusing on achieving optimal ad placements, improving click through rates, and increasing conversions. We handle all aspects of campaign setup, including keyword research, ad copywriting, audience targeting, and ongoing performance tracking, to ensure your investment yields measurable and impactful results.

We offer content production services, including blog posts, website content, and social media materials, all crafted to align with client requirements and specific campaign objectives ensuring that each piece is engaging, SEO optimized, and tailored to resonate with the target audience, enhancing both visibility and brand authority. In addition to content development, we provide editorial calendars, topic research, and consistent updates to keep content fresh, relevant, and impactful across all digital channels.

We can create and manage targeted social media ad campaigns designed to boost brand awareness, increase audience engagement, and drive conversions across platforms like Facebook, Instagram, LinkedIn, and Twitter. Our team handles every stage, from audience research and ad design to budget optimization and A/B testing, ensuring ads reach the right people at the right time. We also provide detailed performance tracking and reporting, offering insights that allow for continual refinement and maximized ROI, helping you build a loyal online community and achieve measurable growth.

We can provide a range of high quality visual assets, including social media graphics, digital advertisements, email templates, and other promotional materials to complement your marketing efforts. Each design is customized to align with your brand’s visual identity, ensuring consistency across all platforms and enhancing audience appeal. We also offer revisions and consultations to refine designs, ensuring they effectively convey your message and engage your target audience, creating a cohesive and professional brand presence across digital and print channels. Typical add-ons include business cards, email signatures, professional documents and custom imagery for websites and social media ads.

Provision of Information
Clients must provide all necessary information, materials, and feedback in a timely manner. Delays in providing such materials may impact project timelines and deliverables.

Compliance and Licensing
Clients are responsible for ensuring that any content provided does not infringe on third party rights, including copyrights and trademarks. Dunkley Digital disclaims responsibility for verifying such rights.

All content created by Dunkley Digital, including but not limited to website designs, SEO strategies, written content, advertisements, and marketing materials, remains the intellectual property of Dunkley Digital until full payment is received. Upon completion of payment, the ownership rights of specific deliverables are transferred to the client, while Dunkley Digital retains the right to display portions of completed work in our portfolio.

Both Dunkley Digital and the client agree to maintain the confidentiality of proprietary or sensitive information shared during the course of the project. Information will only be used for the purposes of fulfilling the contractual obligations and not disclosed to third parties without consent.

Payment schedules, including initial deposits and ongoing payments, will be specified in individual project proposals.
Failure to make timely payments may result in a halt of services until the account is current.
All fees are non refundable unless otherwise specified in the service proposal.

No Guarantee of Results
While Dunkley Digital will work diligently to achieve project objectives, we cannot guarantee specific outcomes or financial gains.

Indirect Damages
Dunkley Digital is not liable for indirect, consequential, or incidental damages resulting from the use or inability to use the deliverables.

Limit of Liability
Dunkley Digital’s liability will not exceed the amount paid by the client for the specific service that gave rise to the claim.

While Dunkley Digital aims to deliver measurable results through customized marketing strategies, we make no guarantees of specific outcomes, including rankings, traffic, or sales metrics, as these are influenced by numerous external factors. Services are provided on an “as-is” basis, without any warranties, expressed or implied.

Termination by Client
The client may terminate the contract with notice (30 days), subject to payment for work completed and any non refundable fees as outlined in the contract.

Termination by Dunkley Digital
We reserve the right to terminate the contract if the client breaches these Terms or fails to provide required information or payment.

Post Termination Rights
Upon termination, Dunkley Digital will retain ownership of any work completed until payment is received in full.

These Terms are governed by and construed in accordance with the laws of England and Wales (for the UK) and the European Union (for EU countries), without regard to their conflict of laws principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales or the courts of the European Union, depending on the location of the dispute.

Dunkley Digital reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Continued use of our services following any changes indicates acceptance of the new terms.

For any questions about these Terms, please contact us at hello@dunkleydigital.com